01547nam a22002297a 4500 NALT 20241010134712.0 241010b th ||||| |||| 00| 0 eng d 9780324381320 NALT HD 62.15 E83Q 2008 Evans, James R. 64933 Quality and performance excellence : management, organization, and strategy / James R. Evans. 5th ed. Mason, OH : Thomson Business and Economics, 2008. 502 p. : ill. ; 24 cm. Part 1 Foundations of quality and performance excellence -- Chapter 1 Introduction to quality and performance excellence -- Chapter 2 Framework for organizational quality -- Chapter 3 Performance excellence,competitive advantage, and strategic management -- Part 2 Performance excellence and organization theory -- Chapter 4 Quality in customer-supplier relationships -- Chapter 5 Designing organizations for performance excellence -- Chapter 6 Designing,controlling, and improving organizational processes -- Chapter 7 Tools and techniques for performance excellence -- Part 3 Performance excellence and Organizational behavior -- Chapter 8 Quality teamwork -- Chapter 9 Engagements, empowerment, and motivation -- Part 4 Leadership and performance -- Chapter 10 Leadership and performance excellence -- Chapter 11 Performance excellence and organizational change. Organizational change 36895 NALT lcc GB phornvitoo CATSTF 2024-10-10 105987 105987 3099 พรวิทู โค้วคชาภรณ์ 0 0 lcc 0 0 CSEN NALT NALT GEN 2024-10-10 0 HD 62.15 E83Q 2008 0100004463001 2024-10-10 00:00:00 2024-10-10 GB