00939nam a22002777a 4500 65907 65907 20210325210331.0 s2011 eng d 9781555707316 NALT eng Z 711 R79D 2011 Rubin, Rhea Joyce 35080 Defusing the angry patron : a how-to-do-it manual for librarians / Rhea Joyce Rubin. 2nd ed. New York : Neal-Schuman, 2011. 125 p. ; 28 cm. Anger 35081 Conflict management 20842 Interpersonal communication 35082 United States Library users 35083 United States Customer services 35084 United States Public services (Libraries) 35085 United States NALT GB lcc 0 0 lcc 0 0 CGBL NALT NALT จัดซื้อทรัพยากร 2513.00 0 Z 711 R79D 2011 3961190224 2017-06-09 00:00:00 2563.00 2017-06-09 GB