00827nam a22002417a 4500 70475 70475 20210325212057.0 s2012 tha d 9780814417904 NALT tha HF 5415.5 S62H 2012 Solomon, Micah 27317 High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon. New York : Amacom, 2012. 194 p. ; 23 cm. Social media 24689 Customer loyalty 27319 Customer services 27320 Technological innovations Customer services 27321 NALT GB lcc