00743nam a22002297a 4500999001700000005001700017008004100034020001800075040000900093041000800102050002600110100002600136245013600162260003300298300002400331650002400355650002800379650005600407650002900463850000900492942001200501  c70475d7047520210325212057.0      s2012                        tha d  a9780814417904  aNALT  atha  aHF 5415.5 bS62H 20121 aSolomon, Micah92731710aHigh-tech, high-touch customer service : binspire timeless loyalty in the demanding new world of social commerce /cMicah Solomon.  aNew York : bAmacom, c2012.  a194 p. ;b c23 cm. 0aSocial media924689 0aCustomer loyalty927319 0aCustomer services927320xTechnological innovations 0aCustomer services927321  aNALT  cGB2lcc