00813nam a22002417a 4500 NALT 20250122085049.0 s2008 eng d 9780787998318 NALT eng JK 468.T67B45 K43B 2008 Keehly, Patricia 34357 Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs / Patricia Keehly, Neil N. Abercrombie. 2nd ed. San Francisco, CA : Jossey-Bass, 2008. 241 p. : tables ; 24 cm. Benchmarking (Management) 34358 Total quality management in government 34359 United States 34356 Abercrombie, Neil N. NALT GB lcc 73639 73639 104 นางสาวสายฝน ดีงาม