00863 a2200241 4500 NALT 20211116141833.0 211116b th ||||| |||| 00| 0 tha d 9781845417260 NALT G 155.A1 F57S 2020 Firth, Miriam Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth. Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, 2020. 188 p. : ill., ; 23 cm. 54825 Tourism Customer services 54826 Special events industry Customer services 54828 Hospitality industry Customer services 27339 Customer relations NALT lcc GB DAO 1020 จำเรียง ระวังสำโรง 98470 98470 0 0 lcc 0 0 CGBL NALT NALT GEN 2021-09-16 183 G 155.A1 F57S 2020 3961212247 2021-11-25 00:00:00 2021-09-16 GB